Terms of Service Agreement

Effective Date

12-26-2025

Parties

1. Acceptance of Terms

1.1 Agreement

By accessing, registering for, or using AlrealRemit's money transfer services, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms of Service

• You are at least 18 years old and have legal capacity to enter into contracts

• You consent to electronic communications and records

• You accept our Privacy Policy and Refund Policy

1.2 Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated via email 30 days before effective date. Continued use after modifications constitutes acceptance.

1.3 Governing Language

The English version of these Terms governs. Any translations are for convenience only.

2. Service Description

2.1 What We Provide

AlrealRemit provides regulated money transmission services as a Canadian Money Services Business (MSB), including:

• Cross-border money transfers from Canada to supported countries

• Currency exchange services

• Payment processing and settlement

• Related financial services as permitted by law

2.2 What We Do Not Provide

• Banking services (we are not a bank)

• Investment advice or services

• Credit or lending services

• Insurance products

2.3 Service Limitations

• Services only available to Canadian residents and entities

• Subject to daily, weekly, and monthly transaction limits

• Available only to approved countries and currencies

• Subject to regulatory restrictions and compliance requirements

3. Eligibility & Registration

3.1 Eligibility Requirements

To use AlrealRemit services, you must:

• Be at least 18 years old

• Be a resident of Canada with valid proof of address

• Provide accurate and complete registration information

• Not be on any sanctions lists or prohibited persons lists

• Have a valid government-issued identification

3.2 Account Registration

You agree to:

• Provide true, accurate, current, and complete information

• Maintain and promptly update registration information

• Protect your account credentials and notify us of unauthorized access

• Not create multiple accounts without permission

• Not transfer or sell your account to others

3.3 Verification Process

We may require:

• Government-issued photo ID verification

• Proof of Canadian address

• Additional documentation for certain transactions

• Ongoing monitoring of account activity

• Enhanced due diligence for high-risk transactions

4. Transaction Terms

4.1 Sending Money

When initiating a transfer, you:

• Confirm recipient details are accurate and complete

• Authorize us to debit your payment method

• Accept the exchange rate and fees displayed at confirmation

• Understand funds may take 1-5 business days to reach recipient

• Acknowledge all transactions are final once processed

4.2 Exchange Rates

• Rates are determined at time of transaction

• Rates may fluctuate between quote and execution

• We display the rate before you confirm each transaction

• Rates include our margin as disclosed in our pricing policy

4.3 Fees

• All fees are clearly displayed before transaction confirmation

• Fees are non-refundable once transaction is processed

• We may charge additional fees for amendments or investigations

• Third-party fees (banks, agents) may apply and are beyond our control

4.4 Payment Methods

We accept:

• Bank transfers (pre-authorized debits)

• Interac e-Transfer

• Debit cards (where available)

• Other approved payment methods

4.5 Transaction Limits

• Minimum transfer: $50 CAD equivalent

• Maximum per transaction: $10,000 CAD equivalent

• Daily limit: $25,000 CAD equivalent

• Monthly limit: $100,000 CAD equivalent

• Limits may vary based on account verification level

5. Compliance & Legal Obligations

5.1 Regulatory Compliance

As a FINTRAC-registered MSB, we must:

• Verify customer identity

• Monitor and report suspicious transactions

• Maintain records for prescribed periods

• Comply with all applicable laws and regulations

5.2 Your Compliance Obligations

You agree to:

• Not use services for illegal purposes

• Provide accurate information for all transactions

• Cooperate with compliance investigations

• Report any errors or suspicious activity

• Comply with all applicable laws

5.3 Prohibited Activities

You may not use our services for:

• Money laundering or terrorist financing

• Fraudulent activities

• Transactions involving sanctioned countries or individuals

• Gambling or illegal lottery activities

• Purchasing illegal goods or services

• Tax evasion

• Structuring transactions to avoid reporting requirements

5.4 Right to Refuse Service

We may refuse, delay, or cancel any transaction if:

• Suspicious activity is detected

• Legal or compliance concerns exist

• Information is incomplete or inaccurate

• Technical issues prevent processing

• Required by law or regulatory authorities

6. Intellectual Property

6.1 Our Content

All AlrealRemit content, including:

• Logos, trademarks, and service marks

• Website design and layout

• Software and technology

• Documentation and materials
  are owned by or licensed to AL REAL TRADE AND INVESTMENT INC.

6.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our services for personal, non-commercial purposes

• Download or print content for personal reference

• Use our API as documented (if applicable)

6.3 Restrictions

You may not:

• Copy, modify, or create derivative works

• Reverse engineer our technology

• Use our marks without written permission

• Remove copyright notices

• Use automated systems to access our services

7. Privacy & Data Protection

7.1 Privacy Policy

Your use of our services is subject to our Privacy Policy, which explains how we collect, use, and protect your information.

7.2 Data Collection

We collect:

• Personal identification information

• Financial information

• Transaction details

• Technical and usage data

• Compliance documentation

7.3 Data Usage

We use your data to:

• Provide and improve our services

• Comply with legal obligations

• Protect against fraud

• Communicate with you

• Personalize your experience

7.4 Data Sharing

We may share information with:

• Regulatory authorities (as required by law)

• Service providers (under confidentiality agreements)

• Law enforcement (with proper legal process)

• Financial institutions (for transaction processing)

8. Liability & Disclaimers

8.1 Service Availability

We strive for 24/7 availability but do not guarantee uninterrupted service. We may:

• Perform maintenance that temporarily interrupts service

• Experience technical issues beyond our control

• Suspend services for legal or compliance reasons

8.2 Disclaimer of Warranties

Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including:

• Merchantability

• Fitness for a particular purpose

• Non-infringement

• Continuous availability

8.3 Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the fees paid for the specific transaction

• We are not liable for indirect, incidental, or consequential damages

• We are not liable for third-party actions or delays

• We are not liable for exchange rate fluctuations

8.4 Force Majeure

We are not liable for delays or failures caused by:

• Natural disasters

• Government actions

• Telecommunications failures

• War or terrorism

• Other events beyond our reasonable control

9. Termination

9.1 By You

You may close your account at any time by:

• Contacting customer support

• Withdrawing any remaining funds

• Settling any outstanding obligations

9.2 By Us

We may suspend or terminate your account if:

• You violate these Terms

• We suspect fraudulent activity

• Required by law or regulatory authorities

• You become insolvent or declare bankruptcy

• We discontinue services in your jurisdiction

9.3 Effects of Termination

Upon termination:

• All licenses and rights granted terminate immediately

• You must stop using our services

• We may retain information as required by law

• Outstanding transactions will be completed according to our policies

10. Dispute Resolution

10.1 Informal Resolution

Before formal proceedings, parties agree to:

• Negotiate in good faith for 30 days

• Attempt mediation if negotiation fails

• Consider arbitration as an alternative

10.2 Governing Law

These Terms are governed by the laws of:

• Province of Alberta

• Canada

10.3 Jurisdiction

Legal proceedings shall be brought in:

• Calgary, Alberta, Canada

10.4 Class Action Waiver

You waive any right to participate in class actions. Claims must be brought individually.

11. General Provisions

11.1 Entire Agreement

These Terms, with Privacy Policy and Refund Policy, constitute the entire agreement.

11.2 Severability

If any provision is found invalid, the remainder continues in full force.

11.3 No Waiver

Failure to enforce any provision does not constitute a waiver.

11.4 Assignment

We may assign these Terms. You may not assign without our written consent.

11.5 Notices

Notices will be:

• Sent to your registered email

• Posted on our website

• Considered delivered 24 hours after sending

11.6 Survival

Sections on liability, intellectual property, privacy, and compliance survive termination.

12. Contact Information

12.1 Customer Service

12.2 Legal Notices

Compliance Department: compliance@alrealremit.com

12.3 Regulatory Information

13. Acknowledgment

By using AlrealRemit services, you acknowledge that:

1. You have read and understood these Terms

2. You agree to be bound by these Terms

3. You consent to electronic communications

4. You accept our Privacy Policy and Refund Policy

5. You understand our regulatory obligations

6. You will use services only for lawful purposes

"I agree to the Terms of Service" - Required checkbox during registration

These Terms of Service were last updated on 12-26-2025. Please check regularly for updates.